agenhoki Platform Privacy Notice and Data Protection
This page describes what we collect when you use agenhoki and how we keep that data protected. We understand that when you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or regional banks (mobile banking, local payment, online payment, e-wallet), and engage with our football markets, live dealers, or slots, you are trusting us with sensitive information. Our approach to privacy is straightforward: we collect only what we need, we store it securely, and we do not sell or trade your data.
We operate agenhoki to serve players in supported jurisdictions. Your account and transactions are subject to our terms of service and this privacy notice. If you are based in Jakarta, Surabaya, Bandung, Medan, or elsewhere in regions where our services are available, this policy governs how we handle your personal information.
What We Collect and How We Use It
When you sign up for agenhoki, we collect your email address, password, and basic identity information for account verification. During KYC (Know Your Customer) verification, we request a photo ID and proof of address. We use this information to confirm your identity before allowing withdrawals and to comply with anti-money-laundering regulations applicable in your region.
We also collect transaction data: your deposits, withdrawals, and gaming activity. This includes the payment method you use (DANA, e-wallet, mobile banking, etc.), the amount, and the date. We track this to prevent fraud, manage your account balance, and fulfil withdrawal requests. When you place a market on Liga 1 fixtures or Piala Indonesia matches, or when you play our live-dealer tables, we record your activity so we can settle winnings accurately and investigate disputes if they arise.
What we collect on agenhoki
- Email, password, and identity documents for account verification
- Deposit and withdrawal records across all payment methods
- Gaming activity logs: markets placed, games played, winnings and losses
- IP address and device information for security and fraud detection
- Communication records when you contact our support team
Third-Party Processors and Data Locations
We work with third-party processors to handle payments, fraud detection, and account verification. When you withdraw to local payment or online payment, those payment networks process your transaction. These processors have their own privacy practices, and we share only the minimum information necessary to complete your request. Our servers may sit outside your jurisdiction—data may be processed in different countries to ensure service reliability and speed.
We do not sell your data to advertising networks or data brokers. We do not share your gaming history or financial records with external companies. Our processors are bound by confidentiality agreements and data protection requirements. If we are required by law enforcement or court order to disclose your information, we will comply where legally obligated, though we will notify you where permitted to do so.
Cookies and Website Tracking
agenhoki uses cookies to keep you logged in, remember your preferences, and prevent fraud. These are session cookies (deleted when you close your browser) and persistent cookies (stored longer to improve your experience). We use them to track your behaviour on our platform so we can detect unusual activity that might indicate unauthorized access. You can disable cookies in your browser settings, though this may affect platform functionality.
Your Rights and Our Commitments
You have the right to request a copy of the personal data we hold about you. Contact our support team via live chat or email, and we will provide a summary of your account information, transaction history, and any other records we maintain. You can request correction of inaccurate information or deletion of data where legally permitted. We will respond to these requests within two business days. Note that we must retain certain data—like withdrawal records and KYC documents—for regulatory compliance and fraud prevention, even if you request deletion.
We encrypt your password when you set it and never store it in plain text. Two-factor authentication adds a second layer of security to your account. If you suspect your account has been compromised, change your password immediately and contact support. We will review your account activity and reverse any unauthorized transactions if confirmed.
We retain your data as long as your account is active, plus a reasonable period afterward for regulatory compliance. When you close your account, we delete most personal information within 90 days, except where we are legally required to retain records. During major events like Champions League finals or Piala AFF tournament windows, we maintain detailed activity logs for security purposes and to settle disputes fairly.
Your privacy and account security are foundational to how we operate agenhoki. We are transparent about what data we collect and why, and we protect it with industry-standard encryption and access controls.
Contact and Changes to This Policy
If you have questions about our privacy practices or want to exercise your rights regarding your data, contact our support team. We are available via live chat during business hours or email at any time. We will respond to privacy requests within the timeframe specified by applicable law in your region.
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on agenhoki. Your continued use of the platform after changes constitute acceptance of the updated policy. Check back periodically to stay informed about how we handle your data.